Harrow have selected Collective as their mobile working solution to manage trade and domestic waste collection activities.
Harrow is an outer London Borough in northwest London and approximately 10 miles from central London. Covering 50 square kilometres (20 square miles) Harrow is the 12th largest borough in Greater London in terms of area, but 22nd in terms of size of population . It is one of the most diverse boroughs in the UK.
Harrow residents have a three-bin system, comprising weekly food waste collections and alternate weekly collections of dry recyclables and residual waste. 'Access Harrow' is the council's customer contact centre, handling all enquiries from residents including issues relating to waste and recycling.
In 2008 Harrow determined to introduce new technologies to their waste collection operations to reduce costs and improve service levels. The key technologies included:
Bartec Auto ID were selected to provide their Collective system as a central component of the new waste strategy.
Tim Hobbs, Director of Bartec Auto ID explains the scope of the project
"Harrow's full fleet of collection vehicles will be fitted with real-time data terminals, linked directly to the Collective management system. Crews will have on-screen access to their rounds, with information about assisted collections, previous missed bins or multiple bins highlighted when the vehicle stops. Although crews will still have printed round paperwork as a backup, it is expected that the collection process will become entirely paperless in normal use.
The system also allows the crews to record information, such as bins not out, damaged bins or contamination electronically. A big benefit of the system is that this information is immediately passed to the Access Harrow CRM system. Access Harrow staff will be able to see a complete picture and provide a more efficient service to callers.
Back at the depot, the Collective system is able to track the progress of each collection round, including both trade and domestic operations. The software provides an on-screen visualisation of progress and enables 2-way communication with crews. Rapid reporting, including automatic alerts via SMS or email, allow service managers to respond quickly to issues such as vehicles blocking the route, inaccessible properties and other daily issues."