Bartec Auto ID helps secure national award for Exeter City Council.
A comprehensive software system from Bartec Auto ID has helped secure a national award for Exeter City Council. Designed to improve efficiencies in delivering Cleansing services in the city, Bartec’s Collective, (previously known as Collective), went live in July 2011, resulting in financial savings and increased resident satisfaction. This was recognised with the presentation of the Plant and Waste Recycling Award for Waste Fleet of The Year on 13th June 2012, at the annual PAWRS show in Torquay.
Exeter’s ‘Project Streetwise’ was chosen as an example of excellence and innovation within the waste and recycling industry. Bartec’s system enables crews to provide accurate and ‘instant’ information to management about operational issues in the field, ensuring that customer service advisors can provide prompt feedback to residents on bin queries, avoiding time-consuming investigation by back office staff and the need to send out specialist teams for one-off visits. Residents can also access ‘live’ information about their bin collections on an automated telephone service. Crews are further able to report a range of street scene issues at any time of the day, so that the Council can deal with them proactively, reducing customer driven contacts.
The system incorporates a terminal installed in the cab of the Refuse Collection Vehicle, supported by hand held mobile devices for field staff. GPS facilitates informed modelling and safer planning of rounds, indicating potential route hazards and changes, with improved risk assessment. Audible driver instructions can be provided as the vehicle progresses, of particular value to new employees or agency drivers, helping to reduce missed bins and vehicle accidents. Improved communication and reduced administration, through mobile technology, is resulting in staff having more time to concentrate upon other value added duties.
So successful has the system been, that Exeter is now sharing its experiences with neighbouring local authorities, with a view to improving the self service capability for waste management services in the region. There are also plans to enable the public to access information via a web portal.